Modules have become out of syncUpdated 6 months ago

Resyncing the MOVE+

Follow this process if your modules lose synchronization when powering on.

Step 1

First locate the "Lead" module. This is inscribed with a letter "L" on the end of the module. 

Step 2

Press and hold the power button on this module for 5 seconds. 

After you hear a long beep, the LED indicators will start to flash to indicate syncing mode. 

Step 3

Repeat this step for the remaining 2 modules, by holding down the power button at the same time. 

Step 4

When this process has been followed for all the modules, the lights will then automatically turn off. 

Step 5

Now place all 3 modules into the charging dock (it does not need to be plugged in). All the modules should now be synchronized.

Step 6

Remove the modules from the charging dock, and now power them on with one button push.

If they still do not power on together, please repeat the above process or watch the below video for more instructions.

If you are still experiencing issues, please reach out to our customer support team, and we will be happy to help.