Troubleshoot any issues you're experiencing.
Follow this process if your modules lose synchronization when powering on. Simply put all of the modules back into the case, and hold the resync button for 4-5 seconds. This will initiate sync mode. Once done, check that all modules are synchronized
If any of your modules are turning off unexpectedly or not holding charge, it's possible that the module/s have low battery charge or might have an issue internally. To troubleshoot the problem, please do the following steps:. If the issue persists,
If one or more of the modules in your set are having an irregular rate of discharge (getting drained faster), you can follow the steps below to fix the issue. To explain why this may happen, each unit has 1 Leader module and 2 Follower modules that c
If your MOVE+ strap or buckle is broken, please contact us with a photo of the damaged part, and we can verify the issue. We will then process a replacement for the damaged item.